1. Order Placement

• All orders for electric bicycles can be placed through our official website, authorized dealers, or customer service hotline.
• Ensure that your shipping address and contact information are accurate before finalizing the order.

2. Order Confirmation

• Once your order is successfully placed, a confirmation email will be sent to the registered email address.
• If you do not receive an email within 24 hours, please contact our customer service team.

3. Payment Methods

• We accept multiple payment options, including credit/debit cards, online payment gateways, and installment plans (where applicable).
• Orders will only be processed after full payment is received.

4. Shipping and Delivery

• Delivery times vary based on location but typically range from 5 to 10 business days.
• Shipping charges may apply and will be calculated at checkout. Free shipping may be offered for orders above a certain value or during promotional periods.
• We partner with trusted couriers to ensure safe and timely delivery of your electric bicycle.

5. Order Changes or Cancellations

• You can modify or cancel your order within 24 hours of placement by contacting our customer support team.
• After 24 hours, cancellation requests may be subject to fees or restrictions, depending on the status of the order.

6. Warranty Registration

• Upon receiving your electric bicycle, register your warranty within 7 days to activate coverage.
• Warranty terms and conditions can be found in the product manual or our website.

7. Returns and Refunds

• Electric bicycles in unused and original condition may be returned within 30 days of delivery.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
• Refunds will be processed within 7–10 business days after the returned product is inspected and approved.

8. Customer Support

• For any inquiries, order tracking, or assistance, contact our support team at info@ezyboda.com.
• Support hours are 24 hours.

Liability

• We are not liable for delays caused by unforeseen circumstances, including natural disasters, transportation issues, or third-party courier delays.
• Please inspect your electric bicycle upon delivery and report any damages or defects within 48 hours.